TBCSA Week in Review for week ending 18 Nov 2016



For the week ending 18 November 2016

Dear All

Welcome to this week’s edition of the TBCSA Week in ReviewWe start with updates on our work relating to the Tourism Safety Initiative, sharing information on meetings we attended with key stakeholders and the latest TSI reports. We then remind you to apply for CATHSSTEA Discretionary Grants before the deadline of 30 November. Then, as part 1 of a 2 part series, we reflect on key highlights of the 2016 World Travel Market, which took place in London. From Education South Africa, we share some good news regarding a settlement reached with government regarding immigration regulations. Lastly, we share important updates from meetings at BUSA and NEDLAC.

TSI Meeting summary: TBCSA, SAPS, ACSA discuss security of tourists at public places
As part of the Tourism Safety Initiative (TSI) we attended a meeting with South African Police Service (SAPS) and the Airports Council of South Africa (ACSA). The purpose of this meeting was to strengthen the relationship we have started with these stakeholders around the security of tourists at airports, hotels, shopping malls and other public places. We expressed concern about the stolen rented vehicles that cross the border into neighbouring countries, and SAPS have offered to assist us in this regard. SAPS also informed that they are busy working on a number of follow-home robbery cases. ACSA then informed us that they have introduced a Tour Operator Permit Process which would ensure that tour operators also have their biometrics taken and which will be linked to the SAPS database, so that criminal elements within tour operators are also uncovered. We will update you on more engagements with these important stakeholders.

SABRIC media briefing on festive season fraud
Still on TSI, as part of our ongoing collaboration with SA Banking Risk and Information Centre (SABRIC), we attended their media briefing on festive season fraud held on 15 November. The objective of the briefing was to inform media and invited delegates about criminal fraudulent activities, and also create more awareness about safe banking ahead of and during the festive season. SABRIC emphasised that as the year comes to a close, fraudsters take advantage of the fact that consumers receive bonuses, spend more money and are generally more relaxed. The festive season also sees an increase in the use of online banking and card transactions. Other information presented was on tips for safe mobile and internet banking; lost and stolen card fraud; vishing – where fraudsters phones the victim posing as their bank; tips on using cheques safely, and tips for card holders and ATM users. View the full presentation here.

Tourism Safety Initiative Accommodation Report for October now available
The TSI accommodation report is a compilation of criminal incidents reported by tourism businesses and tourists to the TSI. Please note that these incidents are only the TSI reported incidents and do not reflect the true state of crime in the industry. Included in the report is an analysis and nature of the incidents, and the patterns identified. Click here to login to the secure portal and view the report. Due to its sensitive nature, kindly refrain from circulating it.

CATHSSETA Discretionary Grant Applications Window closes 30 November
CATHSSETA are inviting applications for discretionary grant funding from entities that fall within the CATHSSETA scope, of which Travel and Tourism, Hospitality, Gaming and Lotteries, and Conservation from part. Please note that only applications addressing the stated scares skills will be considered, namely Hotel Manager; Park Ranger; Travel Consultant; Tour Guide; Chef; and Reservations Manager, among other occupations. Click here for more information on how to apply and/or contact the nearest CATHSSETA regional office.

The 2016 World Travel Market (WTM) London took place on 07 to 09 November, with the TBCSA represented by our CEO. This is Part 1 of a special highlights package from the tradeshow, where we share our observations of the trade show, our perspective on destination South Africa’s participation, and share insights coming out of the WTM Global Trends Report which is published in partnership with Euromonitor International.

Destination South Africa has a good showing at WTM London
In our observation, destination South Africa continues to maintain a good showing at WTM London.  Many people had appointments set up in advance, so the SA stand was a hive of activity and fully subscribed for the duration of the show. Of course, operators continued to adopt a two-pronged marketing approach, embarking on trade roadshows ahead of the trade show.

One drawback that SA Tourism had to contend with this year was the loss of the prime positioning of the stand, right at the entrance of the Africa section. This year, this space was occupied by East Africa – comprising of the Kenya and Tanzania stands.  This meant that South Africa’s stand was not as visible from the entry way, nonetheless this did not deter many from concluding their deals. It was also interesting to observe how fewer tourism products seem to be exhibiting at WTM, with many opting to be represented by brokers. The escalating cost of exhibitions, coupled with travel and other expenses is certainly influencing this trend but there is no doubt that the web is also a key factor to consider.

WTM Global Trends Report for 2016 offers insight into the future of tourism
An ever present highlight for each WTM London tradeshow is the unveiling of the WTM Global Trends Report. The report is produced by Euromonitor International and is renowned for accurately predicting major travel trends around the world and looking at how travel and tourism is developing in a rapidly changing landscape. The report offers insight on the size and shape of the industry and identifies pressing industry issues, emerging brands, destinations, growth categories and consumer trends. Some global trends emanating from this year’s report include the imminent introduction of supersonic travel; the rapid emergence of short micro-adventures; digital innovations and the emergence of bag and hassle free travel.

For Africa, a key finding from the report is the rise of wellness travel on the continent, with an increased number of traditional safari breaks being accompanied by meditation, yoga and spa services. Also, South Africa, Kenya and Nigeria were cited as major markets for growth and are directly contributing to a strong show of performance in the airline and lodging sectors. Click here to download the full report.

We conclude this week’s WTM highlights package with a short overview of the three days:

  • Day 1 started with more than 1400 exhibitors representing 138 countries filling the ExCel Arena. The main agenda item was Sports Tourism, with The Global Sport Tourism Summit taking place. The Summit brought up key discussions amongst leading global figures in sport, tourism, marketing and mass participation events. They discussed how to best maximise a city for a sports event; best practice for sports tourism that focussed on avoiding pitfalls, and the importance of embracing technology for frictionless communication. Also, closing off day 1 was a session on aviation, which saw President of Emirates Airlines, Sir Tim Clark, and CEO of International Airlines Group (IAG), Willie Walsh, discuss their respective company strategies and future plans.
  • Day 2 saw Responsible Tourism take centre stage with the 10th Annual WTM World Responsible Tourism Day. Through the Responsible Tourism Awards, the most inspiring and enduring responsible tourism experiences from around the globe were celebrated. Two South African establishments featured in the final winner’s list with the Northern Cape’s Xaus Lodge winning silver in the Best for Poverty Reduction and Inclusion category; and the Western Cape’s Bushmans Kloof, who also won silver for the Best Accommodation for Responsible Employment category. Other popular sessions from day 2 included the inspiring Women in Travel Meetup, Millennials in the Travel Retail Environment; and the Wellness Travel Symposium.
  • Day 3 is where the UNWTO & WTM Minister’s Summit took place. The session saw more than 50 tourism ministers and leading tourism experts from around the globe discuss tourism security and how to better promote safe and seamless travel. UNWTO Security-General, Dr Taleb Rifai, said during the session that the challenge of safe and seamless travel cannot be faced separately and independently, and the fact that it is a global challenge means that it must be faced at a global level. Other highlights that ended off the conference was the Travel Tech Show – that discussed how robots can help make tourism safer in today’s challenging times; and a session on the Impact of Brexit on the UK travel market, which showed the UK is experiencing a post-referendum honeymoon period with an upsurge in flight bookings due to the weakened British Pound.

Look out for Part II of this highlights package in the next TBCSA weekly, where will be reporting on two important engagements which we were a part of – the inaugural International Travel Crisis Management Summit and the establishment of a new membership chapter by the World Travel and Tourism Council called the National Travel Association Coalition.

Landmark settlement agreed between EduSA and government
You may be aware that Education South Africa (EduSA) launched court action against the government in July this year, in the pursuit for its members to be recognised as official learning institutions in South Africa. According to the current Immigration Act, study visas cannot be issued to foreign language learners wanting to study at “unofficial” learner institutions in the country, of which EduSA’s institutions formed part.

Since then, EduSA are pleased to announce that they have managed to find an amicable solution with DHA, and Higher Education and Training on the matter. One of the outcomes of the settlement is that foreigners studying at institutions not falling within the definition of ‘learning institutions’ and who do not qualify for a study visa, may study on a visitor issued visa in terms of section 11(1) of the Act. Read more.

PHASA to defend its position on captive-bred lion hunting and breeding in court
The Professional Hunters Association of South Africa (PHASA) says it will defend its position of standing against captive-bred lion (CBL) hunting and breeding in the Pretoria High Court on Tuesday 22 November 2016. This is because some PHASA members who wish to continue hunting CBL, and had their membership of PHASA suspended by the executive committee, have challenged their suspensions and the resolution taken at the 2015 AGM by approaching the court. PHASA’s concern is that the breeding of lions in captivity does not contribute to the conservation of the species. Click here to read the full press statement.

SAACI CEO Adriaan Liebetrau tenders his resignation to join patron member Tsogo Sun
Adriaan Liebetrau, CEO of the Southern African Association for the Conference Industry (SAACI), has tendered his resignation with the association. Liebetrau will join patron member Tsogo Sun on the role as Sales and Marketing Manager as of 01 February 2017. Liebetrau took on the role as SAACI CEO in May 2014 and will be especially remembered for modernising the association over the past two and a half years. We wish him the best of luck in his new position. Click here to read the full SAACI statement.

Indaba Early Bird Exhibitor Applications close on 30 Nov: Receive up to 25% discount
Indaba 2017 will take place on 16 – 18 May at the Inkosi Albert Luthuli ICC in Durban. As a TOMSA Levy Contributor, you can get up to 25% discount if you register to exhibit at Indaba 2017 during the early bird rate period, which closes on 30 November 2016. Not only will you receive an automatic 10% discount for being a levy contributor, you will also receive discounts for being a TGCSA member, a loyal exhibitor, or even a new exhibitor. Click here for more.

Summary: Task team meeting on the Green Paper on International Migration
TBCSA is represented in the NEDLAC Task Team that is working on inputs to be included in the Green Paper on International Migration, before it becomes a more authoritative report as a White Paper. Pertinent to travel and tourism are issues of electronic visas, which would ensure a speedy visa application process; as well as issues of Uni-visas for SADC nationals. This would not only meet the Department of Home Affairs’ (DHA) objective of ensuring free movement of people within the region, but also ensure that regional incoming arrivals do not endure any hassle when wanting to conduct business in South Africa.

In our input to the task team, we expressed our support for the idea of One-Stop Border Posts – where persons, vehicles and goods make a single stop to exit one country and enter another – as they will lead to avoidance of duplication at land border posts of entry as well as reduce current delays experienced. We will engage the Director-General of DHA on these matters in the next Task Team meeting scheduled to take place on 23 November.

Concern of Non-Payment of Mandatory Grant
It has come to the attention of BUSA that a number of Skills, Education and Training Authorities (SETAs) are not paying or are poorly paying the mandatory grants to employers who submit their required Workplace Skills Plans. BUSA has since written to the Minister of Higher Education and Training (DHET) to raise this concern, citing that the non-payment of grants to employers will have a detrimental impact on employers supporting skills development.

DHET have since responded to BUSA indicating their willingness to address the matter. BUSA have therefore requested its members, and by extension, TBCSA members on the non-payment of mandatory grants. If your business has not received mandatory grants due, please indicate this to us in writing using the format of the template below. Email the information for the attention of Ms. Tebogo Umanah on Tebogo@tbcsa.travel

Financial Year SETA Name NAME OF EMPLOYER Levy Number Reason for non-payment
i.e. 2014- 2015


30 November Deadline to Register for INVESTOUR 2017
The 8th edition of the Tourism Investment and Business Forum for Africa (INVESTOUR) is taking place on 19 January 2017 in Madrid, Spain. The objective of the event is to promote sustainable tourism as an economic and social development tool for Africa, while encouraging exchanges on investment and business opportunities in the region. The Forum will be structured in two sessions: a round-table session debating technology and skills development; and a B2B meeting session, which will put organisations and international partners in direct contact with one another. We kindly remind members that the deadline for registration is Wednesday 30 November 2016. Click here to view the provisional programme and register.

We trust that the updates we provide on our activities and the information we share from within and outside the industry is useful in your businesses. As always, your feedback is highly appreciated.

Yours Sincerely

Ms. Mmatšatši Ramawela



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