TBCSA WEEK IN REVIEW: For the week ending 04 November 2016



For the week ending 04 November 2016

Dear Member

Welcome to this week’s edition of the TBCSA Week in Review

As always we begin this weeks’ edition with a special progress report on actions the TBCSA and our member associations are taking to deal with the challenges presented by the implementation of the amended immigration regulations; we update you on our participation of the Business of Wine and Food Tourism Conference; we share some news on TOMSA and highlight a number of events and developments coming out of Parliament BUSA.

    • Part I – Minister’s Engagement with Captains of Industry

The Ministers’ Engagement with Captains of Industry that took place on Friday, 4 November 2016. This is Part I of our TOMSA levy contributor update specifically focusing on the meeting’s discussions regarding the amended immigration regulations.

The meeting took place within the broader context of the President’s CEO Initiative, Tourism Minister, Derek Hanekom’s Tourism Economic Boosting Initiative, and the subsequent work stream structures which were established at the beginning of the year.  The objective is for role-players to discuss ways in which government and the private sector could work together to stimulate economic growth and create jobs.

There are five work streams, and each received a chance to present a progress report during the meeting.  However, issues relating to the Amended Immigrations regulations dominated discussions during the TBCSA’s presentations where the CEO presented a number of recommendations to address the industry’s concerns.

A summary of the meeting’s discussions regarding the issue of congestion and delays at the airports:

  • NDT indicated that options to improve the of staffing at ORTIA was being looked into between Government and the travel and tourism private sector.
  • To deal with the matter, the TBCSA presented a number of interventions that could be implemented by Government in the short, medium to long-term.
    • In the short-term (soft solutions) the proposed interventions include offering ushering services; creating a positive (and welcoming) ambiance through entertainment in the immigrations services section and setting up kiosks where visitors can access water and buy snacks whilst waiting in queues. The implementation of some of these measures would leverage on existing programs such as SA Tourism’s Welcome Campaign.  TBCSA has offered to provide financial support in the implementation of these measured where required.
    • In the medium-term, TBCSA proposed the adoption of an interim measure that was used during the 2010 Soccer World Cup, where SAPS services were used to man immigration counters; The idea is that immigration officials manning the immigration counters in the departure side of the airport would be moved to the arrivals side, thus increasing capacity; subsequent to that the SAPS service deployed in their place in the departure side;
    • Lastly, in the long-term TBCSA proposes that the Departments of Tourism, Home Affairs and Public Services & Administration work together with National Treasury to address issues related to the budget allocation for Home Affairs; issues of overtime, staffing and allocations.

A summary of the meeting’s discussions regarding travel facilitation for minors coming into the country from visa exempt countries:  

  • The meeting acknowledged the establishment of the Immigrations Advisory Board and their willingness to engage the TBCSA further on the ‘wording’ pertaining to the requirement of Unabridged Birth Certificates for travelling minors under the age of 18, coming into the country from visa-exempt countries;
  • TBCSA recommended that South Africa should be measured in its approach and rather channel resources towards regulating travel facilitation of minors under 18 travelling out of the country, in line with international best practice.

Way forward

We look forward to receiving feedback from the Department of Tourism regarding Government’s consideration of its proposals and implementation thereof.  In our view, the extent to which the proposed ‘soft solutions’ are implemented ahead of the festive holidays will be dependent on how quickly the Departments of Tourism and Home Affairs, as well as ACSA engage and agree on a plan of action.  We will follow-up on these actions in the next two weeks. Furthermore, we look forward to engaging the Immigrations Advisory Board further to find a lasting solution to the issues relating to the facilitation of travelling minors.

Next week’s edition of our TBCSA Weekly, will feature Part II of our update from the Minister’s Engagement with Captains of Industry, where we provide a detailed progress report on all the five work streams.

  1. South Africa Launches Wine Tourism Strategy

This week we attended the Business of Wine and Food Tourism Conference that was held at the Spier Wine Farm in Stellenbosch. This inaugural conference was attended by international and local experts who shared insights on wine tourism trends and global best practices for wine and food tourism.  The conference presented a platform to launch the first ever South African wine tourism strategy.  The TBCSA alongside member associations such as SATSA was invited to share an industry perspective on economic value of wine tourism.  We further participated in one of the conference workshops titled Growing the South African and African markets.  To find out more about our presentation Click Here

  1. TSI Accommodation Report for September now available

The latest TSI Accommodation Report is now available for download from the TSI member portal. As always, our aim with these reports is to provide members with insights into safety and security incidents and trends that will hopefully inform your organisation’s own safety procedures and strategies. Click Here to login and view the report. Due to the sensitive nature of information, please do not circulate the report.

    • New TOMSA Board of Directors Announced

Following a special TOMSA Annual General Meeting held in September, the following industry role-players have been appointed to the new TOMSA Board:

Franco Jordaan Managing Director Court Classique Suite Hotel
Lance Smith Executive: Sales AVIS
Kobus Tait Managing Director Forever Resorts
Alastair Dooley Divisional Director: Financial City Lodge Hotel Group
Paul Bauer Managing Director Abercrombie & Kent
Blacky Komani CEO: Duty Free Tourvest Holdings
Adri Kruger Owner/Director Tzaneen Country Lodge
Liezl Meier Director: Sales/Marketing Fairmont Zimbali Lodge & Resort
Tito Mboweni TBCSA Chairman TBCSA
Mmatšatši Ramawela TBCSA CEO TBCSA

The new TOMSA Chairman and Deputy-Chairman will be elected at the first sitting of the new Board in December.

  • It’s a wrap for the TOMSA/SUNDAY TIMES Finders Keepers Campaign

The winner of the TOMSA/Sunday Times Finders Keepers Competition was recently announced in The Sunday Times, bringing the curtain down on one of the most successful TOMSA (and domestic tourism) promotional campaigns yet. The competition highlighted the critical importance of the national destination marketing work that TOMSA levy contributors play an important part of.

The work of TOMSA in general and the businesses of individual levy contributors in particular, benefitted from value-add in excess of R43 million through their participation in the campaign. This includes online exposure worth more than R13.3 million; social media share of voice that reached nearly two million people and delivered more than R3 million in value; radio exposure worth nearly R3 million; and public relations coverage worth more than R1.2 million.

We thank all TOMSA levy contributing businesses for the spirit of partnership they brought to competition and to overall the promotional campaign.

    • SATSA recognises National Public Transport Regulator’s commitment

SATSA has issued a statement on the work they are doing in partnership with the Department of Transport with regards to the National Public Transport Regulator. You may be aware that the NPTR requires that all tourist transport operating licence applications, renewals or transfers be made directly to the NPTR. SATSA has since endeavoured to provide assistance to the NPTR in the roll out of the new licence accreditation and application process. Some key items identified in the update statement are:

  • SATSA is tracking member applications, and so far, few hiccups have been recorded;
  • A challenge though is the poor quality of documentation received from applicants;
  • Communication from NPTR to applicants is excellent and the DOT must be commended. Click here to read the full SATSA statement. 

Auditor General Briefs Tourism Portfolio Committee on 2015/16 audit outcomes of NDT

On 19 October, the Tourism Portfolio Committee was briefed by the Auditor-General of South Africa on the audit outcomes of the NDT for the financial year 2015/16. Under the review period, NDT improved on its overall outcomes by achieving a financially unqualified or clean audit. On performance management, NDT achieved 86% of its targets in 2015/16, a variance considered small when compared with other national departments.

A study of an analysis of trends in the country’s economy over a ten-year period (2005-15) was then presented by the Financial and Fiscal Commission. The study shows there was a gradual slowdown in economic activity and that tourism continued to grow beyond the national economy. An update on some of the targets contained in the National Tourism Sector Strategy – one of them being to have 15 million foreign arrivals by 2020 – was also presented. Click here for more.


RETOSA Annual Southern Africa Women in Tourism Conference, 28-30 Nov, Jhb
RETOSA will be hosting the 2016 Southern Africa Women in Tourism Conference taking place on 28-30 November at the Velmore Hotel Estate in Centurion. Under the theme Building Confidence, Capacity & Provision of Capital to our Women Entrepreneurs, the main objective of the conference is to develop and agree on projects that will develop more female industry entrepreneurs and decision makers. Click here to register.


Notable meetings and events in the week ahead:  

·   07 – 09 Nov World Travel Market 2016 London

 We trust that the updates we provide on our activities and the information we share from within and outside the industry is useful in your businesses. As always, your feedback is highly appreciated.

Click here to download the pdf document.

Yours Sincerely

Ms. Mmatšatši Ramawela


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